Frequently asked questions

How many cheques are consumed in a medical consultation?
In this case, there is no consumption e-cheques for medical care, but there is a charge for the amount a posteriori. That's why the smart card need not be loaded with e-cheques, although they should always carry because it is what identifies us as insured of Assistència Sanitària.

What must I do to make an appointment with the doctor?
Before going to visit the doctor, make an appointment by phone and check the details of the person seeing you to avoid any mistakes in the service. Don't forget to say you are an Assistència Sanitària insured person when you ask for an appointment.

If I need to use a lot of the organisation's services, will I pay a higher premium?
Having a lot of expenses due to illness will in no case lead to any adjustment to the premium.

Am I covered for healthcare expenses caused by a traffic accident?
Yes. In the case of liability on the part of a third party, Assistència Sanitària will be empowered to claim the healthcare expenses your treatment requires.

Am I covered for expenses caused by work accidents?
Yes. Assistència Sanitària covers the healthcare expenses arising from treatment of a work accident.

 What happens if the transaction is not possible via the terminal?
The surgeries have manual cheques, which you will have to sign if the transaction is not possible via the terminal that uses your card's e-cheques. Subsequently, when you next purchase cheques, we shall discount those you have used manually.
Use of this manual method is not limited to medical surgeries, but can also arise in other cases, such as home visits, ambulances, etc.